Econet Wireless Zimbabwe recently launched its Customer Services Charter in the capital city of Harare.

“It’s only natural to always try and meet the needs of the customers…if you want to be great in business you have to serve the clients” said Econet Wireless Zimbabwe Chief Executive Officer Mr Douglas Mboweni.

Mboweni further emphasized on the need to always put the customer first so that the business continues to dominate the market share.

An Econet subscriber; Mrs Chenai Chimutanda applauded Econet for the move in trying to meet customer needs and for always putting the customer first.

“In recent years I have been facing difficulties in getting a response on the 111 service number the new Call Centre will go a long way in solving this problem”

“We have accepted that change is there to stay; so at Econet we are dedicated to committing resources towards changes and to meet customer demands”,    said the General Manager; Mr Tawanda Makahamadze

Econet Wireless Zimbabwe is moving with changes in time as the telecommunications giant has dedicated its resources in digitalizing its operations, through engagement of its clients on the various web based platform like Twitter and Facebook.

Makahamadze said, “Though we are living in a digital age some of our clients like to visit us through the traditional ways; so all of the channels are still open for our customer convenience”.